Terms & Conditions

Welcome to Export Gallerys. By accessing or using our website and placing an order with us, you agree to comply with and be bound by the following Terms & Conditions.

Please read these terms carefully before using our website or purchasing any product.

Export Gallerys is an online fashion store offering products including women's clothing, innerwear, lingerie, shapewear, nightwear, maternity/nursing wear, kids' clothing and other fashion products.

We reserve the right to update, modify, add or remove products, prices, offers and website features at any time.

We make reasonable efforts to ensure that product descriptions, photographs, sizes, colors and other information displayed on our website are accurate.

However:

• Actual product color may vary slightly depending on your device screen.
• Minor differences in measurements may occur.
• Product packaging may vary depending on the manufacturer or supplier.
• Availability may change without prior notice.

Customers are encouraged to carefully check the product description, size information and other details before placing an order.

Where a product is advertised as an original international brand product, we intend to provide genuine products corresponding to the stated brand and product information.

We do not intentionally sell counterfeit products as genuine branded products.

If a product has specific sourcing or product-condition information, that information may be mentioned on the individual product page.

All product prices displayed on our website are subject to change without prior notice.

A product's applicable price at the time the order is confirmed will normally be the price charged for that order, subject to any obvious pricing error.

Promotional prices and discount offers may have specific terms, conditions or validity periods.

When you place an order, you are making a request to purchase the selected products.

After receiving your order, we may contact you by phone, SMS, email or other available communication methods to verify the order.

An order may be cancelled or rejected if:

• The product is unavailable.
• The information provided is incorrect or incomplete.
• We are unable to contact the customer for necessary verification.
• There is a suspected fraudulent or unauthorized transaction.
• There is an obvious pricing or technical error.
• Delivery to the provided location cannot reasonably be completed.

Customers are responsible for providing accurate information when placing an order.

This includes:

• Customer name
• Active phone number
• Complete delivery address
• Product/size/color selection
• Any other information necessary for delivery

If incorrect information provided by the customer causes a delivery failure or additional delivery cost, the customer may be responsible for the resulting cost, subject to our applicable delivery and return policy.

We may offer different payment methods, including cash on delivery and online payment options, depending on product, location and availability.

Online payments may be processed through third-party payment service providers.

Customers must provide accurate payment information and use a payment method they are authorized to use.

We aim to deliver orders within the estimated delivery timeframe displayed or communicated to the customer.

Delivery time may vary depending on:

• Delivery location
• Courier service
• Weather or natural events
• Public holidays
• Product availability
• Unexpected operational issues

Delivery estimates are not guaranteed unless specifically stated otherwise.

Customers should provide a complete and accurate delivery address and remain available to receive the order.

Delivery charges may vary depending on the delivery location, order size, product type, promotional campaign or courier service.

Applicable delivery charges will be communicated or displayed before order completion whenever reasonably possible.

Customers may request cancellation of an order before it is dispatched.

Once an order has been shipped or handed over to the courier, cancellation may no longer be possible.

For cash-on-delivery orders, repeated refusal to receive confirmed orders may result in restrictions on future COD purchases.

Specific cancellation rules may also apply to promotional, customized or special-order products.

Return or exchange requests will be handled according to our Return & Refund Policy.

Products may only be eligible for return or exchange when they meet the applicable conditions stated in that policy.

For hygiene-sensitive products such as lingerie, bras, panties and other intimate wear, return or exchange may be restricted where necessary for hygiene and safety reasons.

Customers should inspect products and contact us within the applicable timeframe if they believe they have received an incorrect, defective or damaged product.

If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible after receiving the order.

We may request photographs, videos, order details or other information necessary to verify the issue.

After verification, we may provide an appropriate solution in accordance with our Return & Refund Policy.

Customers are responsible for selecting the appropriate size based on the size chart and product information provided on the website.

For bras, lingerie, shapewear and clothing, sizing can vary between brands and product designs.

We encourage customers to check the relevant size chart before ordering.

If you require assistance with sizing, you may contact our customer service team before placing your order.

Promotional campaigns, discount codes, vouchers and special offers may have their own conditions.

Unless otherwise stated:

• Offers cannot be combined.
• Offers may have an expiry date.
• Promotional products may have limited stock.
• We reserve the right to correct obvious errors or discontinue an offer where necessary.

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our website or systems.
• Upload malicious software or harmful code.
• Copy or reproduce website content for commercial purposes without permission.
• Misuse our website, services or promotional campaigns.
• Submit false, misleading or fraudulent information.

We reserve the right to restrict or terminate access where we reasonably believe these terms have been violated.

Unless otherwise stated, the content of this website—including text, graphics, photographs, logos, designs, product descriptions and other materials—is owned by or used by Export Gallerys with appropriate rights.

You may not reproduce, copy, modify, distribute or commercially exploit our website content without prior permission.

Third-party trademarks and brand names remain the property of their respective owners.

Our website may use third-party services such as payment gateways, courier services, analytics providers, advertising platforms and other technology providers.

Use of such services may also be subject to the terms and privacy policies of those third parties.

We take reasonable steps to provide accurate product information and reliable services.

However, to the extent permitted by applicable law, Export Gallerys will not be responsible for losses resulting from circumstances beyond our reasonable control, including courier delays, network failures, third-party service interruptions, natural disasters or other unforeseen events.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal rights that cannot lawfully be excluded or limited.

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

We may update these Terms & Conditions from time to time.

Any changes will be published on this page, and the Last Updated date will be revised accordingly.

Customers are encouraged to review these terms periodically.

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Bangladesh.

Any dispute will be handled in accordance with applicable Bangladeshi law and the jurisdiction of the appropriate courts or authorities.

If you have any questions regarding these Terms & Conditions, orders, products or our services, please contact us through the contact information provided on our website.

Export Gallerys

Email: [email protected]

Phone: 01816293799

Business Address: zahir market, dattapara, tongi, gazipur, 1712

By using the Export Gallerys website or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.