Return & Refund Policy

At Export Gallerys, we want you to shop with confidence. This Return & Refund Policy explains when a return, exchange or refund is available, how to request one, and how refunds are processed. It works alongside our Terms & Conditions and Privacy Policy — by placing an order with us, you agree to this policy as well.

Return or exchange requests are accepted where the product meets the following general conditions:

• The product is unused, unworn and in its original condition.
• The product has its original tags, labels and packaging intact.
• The request relates to an incorrect, defective or damaged item, or another issue covered by this policy.
• The request is made within a reasonable time after delivery.

Specific return or exchange conditions, including any applicable timeframe, may also be mentioned on the individual product page — please check the product details before ordering.

For hygiene and safety reasons, certain product categories may not be eligible for return or exchange once delivered, including but not limited to:

• Bras & Lingerie
• Panties
• Shapewear
• Other intimate or innerwear items

This restriction protects the health and safety of all our customers. Where a hygiene-sensitive item arrives damaged, defective or incorrect, it remains covered under Section 3 below.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving the order.

To help us resolve the issue quickly, we may ask you to provide:

• Photographs or videos of the product received
• Your order number and order details
• A brief description of the issue

After verification, we will offer an appropriate solution — such as a replacement, exchange or refund — in accordance with this policy.

Sizing can vary between brands and product designs, especially for bras, lingerie, shapewear and clothing. Customers are responsible for checking the size chart and product information before ordering.

If you need help choosing a size, our customer service team is happy to assist before you place your order. Where a genuine sizing error on our part has occurred, please contact us so we can review the issue.

To start a request, please contact us with the following information:

• Your order number
• The product(s) you are contacting us about
• The reason for your request
• Photographs or videos, if the item is damaged, defective or incorrect

Once we receive your request, we will review it against this policy and let you know the next steps, including whether a pickup, drop-off or other return method applies.

You may request cancellation of an order before it has been dispatched.

Once an order has been shipped or handed over to the courier, cancellation may no longer be possible.

For cash-on-delivery orders, repeated refusal to receive confirmed orders may result in restrictions on future COD purchases.

Specific cancellation rules may also apply to promotional, customized or special-order products.

Approved refunds are issued using a method appropriate to how the order was paid:

• Cash on Delivery orders: refunded via bank transfer, mobile financial service, or store credit, as agreed with you.
• Online payments: refunded to the original payment method through our authorized payment gateway or financial service provider, where supported.

Once a refund is approved, we process it within a reasonable business timeframe. The time it takes to reflect in your account afterward can vary depending on your bank, mobile financial service or payment provider, and is outside our direct control.

As explained in our Privacy Policy, Export Gallerys does not intentionally store your complete debit/credit card number, CVV, PIN or banking password — refunds to a card or online payment method are handled through our payment gateway or financial service provider.

Delivery charges may vary depending on delivery location, order size, product type, promotional campaign or courier service, as described in our Terms & Conditions.

Where a return or exchange results from our error (for example, a damaged, defective or incorrect item), we will not ask you to bear the reasonable return delivery cost. Where a return is requested for another reason and is accepted at our discretion, delivery charges already incurred may not be refundable.

We may update this Return & Refund Policy from time to time to reflect changes in our business, products, courier partners or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage customers to review this page periodically, especially before placing an order.

If you have any questions about a return, exchange, cancellation or refund, please reach out to us — we're happy to help.

Export Gallerys

Email: [email protected]

Phone: 01816293799

Business Address: zahir market, dattapara, tongi, gazipur, 1712