Privacy Policy

Welcome to Export Gallerys. We respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or use our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and under what circumstances it may be shared.

By using our website, you agree to the practices described in this Privacy Policy.

When you browse our website, create an account, place an order, or contact us, we may collect information such as:

Personal Information

• Full name
• Mobile/phone number
• Email address
• Delivery/billing address
• Shipping information
• Order and purchase history
• Information you provide when contacting customer support

Payment Information

When you make a payment through our website, payment-related information may be processed by our authorized payment gateway or financial service provider.

Export Gallerys does not intentionally store your complete debit/credit card number, CVV, PIN or banking password on our own servers.

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• Website usage and interaction information

This information helps us understand how customers use our website and improve our services.

Our website may use cookies and similar technologies.

Cookies may help us:

• Remember your shopping cart
• Remember your preferences
• Keep you logged in
• Understand website traffic
• Improve website performance
• Provide relevant advertising and marketing
• Measure the effectiveness of our advertising campaigns

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

We may use the information we collect to:

• Process and deliver your orders
• Confirm your orders
• Contact you regarding your order
• Provide customer support
• Process payments and refunds
• Manage returns and exchanges
• Improve our products and services
• Improve website performance and user experience
• Prevent fraud, abuse and unauthorized activity
• Send important service-related notifications
• Send promotional offers or marketing communications where permitted
• Analyze website and advertising performance

We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers when required to provide our services, including:

• Delivery and courier companies
• Payment gateway providers
• Website hosting and technical service providers
• IT and security service providers
• Analytics and advertising platforms
• Customer service providers

For example, your name, phone number and delivery address may need to be provided to a courier company so that your order can be delivered.

We only intend to share information that is reasonably necessary for the relevant service.

We may use third-party services such as Meta Pixel, Google Analytics, Google Ads or similar technologies to understand website activity, measure advertising performance and improve our marketing.

These services may collect information about your interaction with our website according to their own privacy policies.

We take reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing orders
• Providing customer service
• Managing returns/refunds
• Maintaining business and transaction records
• Meeting applicable legal or regulatory requirements
• Resolving disputes

When information is no longer required, we may securely delete or anonymize it where appropriate.

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Request deletion where legally applicable
• Ask about how your information is being used
• Withdraw consent where processing is based on consent
• Object to certain types of processing or marketing communications

To make a privacy-related request, please contact us using the contact information provided on our website.

If you have provided your contact information for marketing purposes, we may send you information about:

• New products
• Special offers
• Discounts
• Campaigns
• Seasonal collections

You may request to stop receiving promotional communications at any time.

However, we may still send essential communications related to your orders, payments, deliveries, returns or account.

Our website may offer products intended for children. However, purchases and customer accounts should be made by a parent, guardian, or other legally authorized adult where required.

We do not knowingly request unnecessary personal information directly from children.

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

Once you leave our website, the privacy policies and terms of those third parties may apply. Export Gallerys is not responsible for the privacy practices of third-party websites.

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage customers to review this page periodically.

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the contact information provided on our website.

Export Gallerys

Email: [email protected]

Phone: 01816293799

Business Address: zahir market, dattapara, tongi, gazipur, 1712

By using the Export Gallerys website, you acknowledge that you have read and understood this Privacy Policy.